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November's Good Read

Nov 5, 2010

How to Win Friends and Influence People by Dale Carnegie

Submitted by: Eileen Soisson, The Meeting Institute, LGS Class 31 Trainer

How to Win Friends and Influence People by Dale Carnegie is one of those books you can read 5 or 6 times and it still remains current and applicable! I was first assigned to read this book for a speech communications class at Penn State and it still remains a “go to” book for me even today. The skills taught in How to Win Friends and Influence People constantly need to be revisited and regardless of how good I think I am at communicating, I learn something new each time I re-read this classic.
There are basic concepts in this book that if only everyone applied in our everyday workplace, we would have higher morale, stronger accountability within teams and less conflict due to miscommunication issues. But I don’t have to tell you, it’s the people who NEED the lessons in this book that think they DON’T need the lesson. So the question to ask is – do YOU need this book?

At the start of each chapter, Dale discusses the chapter’s principle. Examples, stories and concepts can be a revelation at times as you become aware of how and in what situations the principles can be applied. I often refer to Dale Carnegie’s lessons in TMI’s training seminars and speeches. One of the most important principles learned from this book is “the sweetest sound in any language is a person’s own name.” I try to make a conscious effort to learn, use and remember someone’s name- and it really does make a difference after that level of comfort is established….

The table of contents:
Fundamental Techniques in Handling People
1. ‘If You Want to Gather Honey, Don’t Kick Over the Beehive’
2. The Big Secret of Dealing with People
3. ‘He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way’

Six Ways to Make People Like You
1. Do This and You’ll Be Welcome Anywhere
2. A Simple Way to Make a Good First Impression
3. If You Don’t Do This, You Are Headed for Trouble
4. An Easy Way to Become a Good Conversationalist
5. How to Interest People
6. How to Make People Like You Instantly

Win People to Your Way of Thinking
1. You Can’t Win an Argument
2. A Sure Way of Making Enemies – and How to Avoid It
3. If You’re Wrong, Admit It
4. A Drop of Honey
5. The Secret of Socrates
6. The Safety Valve in Handling Complaints
7. How to Get Cooperation
8. A Formula That Will Work Wonders for You
9. What Everybody Wants
10. An Appeal That Everybody Likes
11. The Movies Do It. TV Does It. Why Don’t You Do It?
12. When Nothing Else Works, Try This

Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
1. If You Must Find Fault, This is the Way to Begin
2. How to Criticize – and Not Be Hated for It
3. Talk About Your Own Mistakes First
4. No One Likes to Take Orders
5. Let the Other Person Save Face
6. How to Spur People On to Success
7. Give a Dog a Good Name
8. Make the Fault Seem Easy to Correct
9. Making People Glad to Do What You Want

To submit a Good Read , contact Sara Hardee at shardee@nexsenpruet.com