Steer Your Career: "Stop Being Micromanaged"
Dec 1, 2011
Harvard Business Review
by Amy Gallo
No one likes a boss who excessively scrutinizes work and constantly checks in. Not only is this micromanaging behavior annoying, it can stunt your professional growth. If you have a controlling boss, you don’t have to suffer. By assuaging a micromanager’s stress, you may be able to secure the autonomy you need to get your work done and advance your career.
What the Experts Say
Micromanagers abound in today’s organizations but typically, it has nothing to do with performance. “It’s more about your bosses’ level of internal anxiety and need to control situations than anything about you,” says Jenny Chatman, a professor of management at Haas School of Business at UC Berkeley who researches and consults on organizational culture. The bad news is fighting back won’t work. “If you rebel against it, you will just get more of it,” says Jean-François Manzoni, a professor of management at INSEAD and co-author of The Set-Up-to-Fail Syndrome: How Good Managers Cause Great People to Fail. So you can’t change the way your boss leads, but you can change the way you follow using the these tactics.
Evaluate the behavior
Manzoni cautions that all controlling bosses are not cut of the same cloth. On one end of the spectrum you have managers who have very high standards who like some degree of control. They may regularly send you back to rework something that doesn’t measure up. Manzoni offers Steve Jobs as an example of this kind of boss. They pay a great deal of attention to detail and exercise some degree of control but they don’t stifle those who work for them. In fact, you may be able to learn a great deal from them.
At the other end of the spectrum are people Manzoni describes as “pathological micromanagers who need to make it clear to themselves and others that they are in charge.” These are the bosses that give you little to no autonomy, insist they be involved in every detail of your work, and are more concerned about specifics, such as font size, rather than the big picture. “Micromanagers are obsessed with control. You know you are working with one if he or she gets involved in a level of detail that is way below his or her pay grade,” says Chatman.
Don’t fight it
Both experts agree that it’s counterproductive to rail against micromanagement. “If you push back in one way or another — passively or aggressively — your manager may conclude you can’t be trusted and get more involved,” says Manzoni. It may be tempting to complain but it is not advisable. “If I sense disdain, I’m going to be encouraged to show you that on my forehead it says ‘boss’ and on yours, it doesn’t,” says Manzoni. Instead, try to understand what is causing your boss’s behavior. Is he under immense pressure? Is this his intuitive way of managing? Does the company culture encourage and reward this kind of behavior? By recognizing the underlying reasons, you can figure out how to respond.
According to Chatman, micromanagement is usually “based on a general view that the world’s standards are not up to what they should be.” You therefore need to make a conscious and honest effort to earn your manager’s trust by succeeding in the dimensions that he cares about. “You absolutely, positively must deliver and deliver in a way that doesn’t increase your boss’s stress. In fact, identify things that reduce your boss’s stress,” says Manzoni. He suggests you say to your manager, “I see you’re under unbelievable pressure, how can I help?”
Make upfront agreements
Another tactic is to talk to your boss — before a project starts — about how she will be involved. “Try to agree on standards and basic approach,” says Manzoni. Explain what you think the ideal plan of action is and then ask for her input. “Be sure you understand upfront what the guiding principles are for the work — not just the tactical elements. These principles are what you should be discussing with your boss,” says Chatman. For example, if you are working on an internal marketing campaign, be sure to talk about the message you want to send, not the font you should use. If the discussion becomes overly focused on detail, try to bring it back to the principles and approach you agreed on. Flattery can also work. Remind your boss that she is better off not getting involved in the minutiae because her time and effort are more valuable to the big picture.
Keep your boss in the loop
Remember that micromanagers are often motivated by anxiety. “They are nervous about anyone else being able to do things as well or in the way they would do them,” says Chatman. You can often address that concern by keeping your manager informed of the project’s progress. You can schedule regular check-ins that help her feel part of the process. Or you can send unprompted emails that share important information. If she has made it clear that she wants to know about detail, don’t hesitate to get specific. While annoying now, it may save you the effort of redoing work later on. Most importantly, Manzoni says, if you have questions or need clarification, don’t wait until the last minute. That will only amplify her worry.
Give feedback, only if appropriate
Telling a micromanager that you don’t appreciate his controlling behavior may only trigger more of it. But some well-meaning managers may be open to hearing your input. “Try to catch your boss in a moment of openness,” says Manzoni. He suggests using the time in a scheduled performance review. Then try something like, “Look, I like working with you but there is one thing that would make things better.” You can also involve a trusted third party, such as an HR manager, who can help you get your point across.
Be careful though, if you have a manager who enjoys showing he has the power and you don’t, this could backfire. If none of the above strategies work, ask yourself: Do I really want to work here? “If it’s pathological, you should consider transferring to another part of the company or finding another job,” says Manzoni.
Read more here.
-Submitted by Eileen Soisson, The Meeting Institute